|
Services
Application maintenance
Our application maintenance services enable customers in verticals as various domains to:
- Improve stability and efficiency of mission-critical applications
- Refocus their energies on strategic initiatives by handing over the maintenance and enhancement of business applications to a trusted and reliable partner
- Improve quality of service
- Keep their applications in line with the latest technologies
- Migrate to new and emerging technologies
- Reduce total cost of ownership
Our application maintenance outsourcing services are backed by Strong experience, mature processes and robust delivery systems. More important, though, is our commitment to go beyond service level agreements (SLAs) and deliver consistent and lasting value. We do this by building long-term partnerships with our customers.
Our Application services include:
- Continuous Maintenance and Enhancement
- Collaborative Application Maintenance
Continuous Maintenance and Enhancement (CME)
The business landscape is changing rapidly and so is the technology that drives enterprises. Your applications must quickly evolve to keep pace with changing business needs as well as shifts in technology. In addition, as your business grows, the demands on existing applications will increase, and you must ensure that they are stable and available when your customers need them.
Our application maintenance and enhancement solutions include:
- Quick turnaround of service and change requests.
- Preventive maintenance to forestall problems.
- Planned and phased enhancements to improve performance of applications.
- Helpdesk and production support for problem and incident management.
Saturn is a flexible organization and can tailor the engagement model to suit a customer’s specific needs. Our offshore transition methodologies speed up knowledge transfer and ensure that you can reap the benefits of sending your applications offshore as soon as possible.
Collaborative Application Maintenance (CAM)
Collaborative Application Maintenance is a unique approach to application maintenance outsourcing.Through CAM, we helps our global partners not only achieve immediate cost savings and business benefits, but also build new organizational capabilities over the long term.
Many companies, who plan to send applications offshore, believe that to derive maximum value they must hand over control of applications to the offshore partner. This may be true in many offshore engagements, but CAM strikes an optimal balance between value and control. CAM enables customer organizations to build offshore leadership so that they retain control, while maximizing value through the use of our resources and expertise.
This collaborative model delivers four tangible benefits:
- It builds offshore capability within the customer organization
- Enables the customer to develop process mastery
- Promotes innovation
- Gives control and transparency to the customer